Returns Policy

At Yu Sailing Trading Co., Limited, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a simple and straightforward returns process. Please read our Returns Policy below for more information.

1. Return Eligibility

We accept returns on items that are:

• In their original, unused, and unwashed condition.
• With all original tags and packaging intact.
• Returned within 30 days of the delivery date.

Items that are worn, washed, or damaged are not eligible for a return, and we reserve the right to refuse any returns that do not meet these criteria.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Send an email to [email protected] with your order number and the reason for your return. Our customer service team will provide you with return instructions and a return authorization.
2. Prepare Your Return: Carefully package the item in its original packaging (if available). Please include your order number and a brief note with your return.
3. Ship the Item Back: Once you’ve received the return instructions, you can ship the item to the address provided by our customer service team. Please note that you are responsible for the cost of return shipping, unless the item is faulty or incorrect.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

If your return is rejected, you will be notified via email, and the item will be sent back to you at your expense.

4. Exchanges

Currently, we do not offer direct exchanges. If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired item.

5. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at [email protected]. We will arrange for a return at no cost to you and provide a full refund or send you a replacement, depending on your preference.

6. Final Sale Items

Certain items, such as sale or clearance products, may be marked as final sale and cannot be returned or exchanged. These items will be clearly labeled on the product page.

7. Questions or Concerns

If you have any questions regarding our Returns Policy or need assistance, please do not hesitate to reach out to our customer service team at [email protected]. We are here to help!

Thank you for shopping with Yu Sailing Trading Co., Limited. We hope to continue providing you with high-quality fashion and excellent service.